How to make a complaint
Email your complaint to support@datacation.nl. It helps if you include:
- your name and how we can reach you
- the organisation you are writing for, if any
- what went wrong, and when
- the project or the people at Datacation involved
- what you would like us to do about it
You can write in Dutch or English. Making a complaint is free.
What happens next
- We confirm that we have received your complaint within 5 working days.
- Within 4 weeks you get a substantive answer, saying what we found and what we will do about it.
Both are targets rather than guarantees. Some complaints take longer to look into, and if yours does, we'll let you know.
Not happy with how we handled it?
If you disagree with our answer, reply to the same email and ask for your complaint to go to our management. One of our directors then reviews the complaint and the way we handled it.
If your complaint is about the person who would normally handle it, it goes straight to a director who was not involved.
What we do with complaints
We record every complaint in our complaints register, along with how we resolved it. We use that register to see where our work falls short and what we need to change, so the same thing does not happen twice.
Your personal data
We use the personal data in your complaint only to handle that complaint. Our privacy policy explains how we treat personal data in general.
Contact details
- support@datacation.nl
- Postal address
- DatacationHigh Tech Campus 5, P0.915656 AE Eindhoven
- Chamber of Commerce (KvK)
- 82577102
Last updated on 7 October 2026.