Customers often operate 24/7 and expect technical documentation that is always complete, up-to-date, and directly accessible. Additionally, KSE must comply with strict CE certification requirements to be allowed to use machines within Europe. Managing, retrieving, and searching this documentation for relevant information costs KSE employees a lot of valuable time and is, moreover, frustrating work. This prompted KSE to engage Datacation, not with the question of whether, but how AI can be deployed to relieve this burden.

Datacation started a Quick Scan together with KSE to investigate how we can provide support in finding, improving, and ultimately also preparing documentation for CE certifications. After convincing results, KSE was on board, and we set up a pilot in which we created an AI hub with a secure environment where KSE employees have access to GPT-5 models and to an agent that has access to internal documentation.

Meet Sam, the assistant in the AI hub of every KSE employee. Sam uses GPT-5 and has access to KSE's internal documentation, without transmitting or sharing this data. This allows employees to easily ask questions about the machines they produce, but also about internal processes such as reporting absence. This way, KSE employees can find the right documentation faster, have better support in preparing required documentation, and everyday tasks are taken over.