Datacation and Cubigo are partnering within the Interreg Crossroads project “Welcome Jacky,” which aims to digitize and streamline the intake and onboarding process for new residents in care facilities. Cubigo offers a digital platform that supports care homes in communication and interaction with residents, family members, and care professionals. Within this project, Datacation focuses primarily on integrating AI to enhance and simplify the intake process. Together, we are creating a seamless and efficient experience for both new residents and care staff.
The aging population puts unsustainable pressure on healthcare staff, who currently spend up to 40% of their time on routine administration (like schedules or orders). At the same time, the elderly are expected to do more themselves but often lack the digital skills for traditional applications. Healthcare organizations are therefore looking for digital tools that increase productivity while remaining intuitive and accessible for older users.
Within the Cubigo platform, Datacation develops the underlying AI logic and voice technology (voice-to-text / text-to-speech) for the assistant Emma. This context-aware AI focuses on two groups:
Thanks to Emma, care professionals are relieved of administrative burdens. The ambition is for Emma to autonomously handle 33% of routine front-desk requests within one year. This lowers the workload, reduces errors, and frees up time for actual care. Meanwhile, the human-centric AI interface ensures residents keep control over their day, without the frustration of complex screens. This results in a scalable application of hybrid, future-proof care.
(This initiative is financially supported by the Interreg CrossRoads Vlaanderen-Nederland 5.0 call.)
